Sycamore Integrated Solutions Limited has denied any affiliation with ‘Getloan,’ a loan app recently delisted by the Federal Competition and Consumer Protection Commission (FCCPC) “for harassing Nigerians,” and ignoring the country’s statutory provisions on consumers rights and data privacy.
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“Sycamore Integrated Solutions Limited (SycamoreNG) categorically denies that it is involved in the practice that has been alleged and is not, in any way involved or, in any manner or form, with the app, “Get Loan” which we only became aware of, following the report in the news by the FCCPC,” the Digital Money Lender (DML) expressed in an official statement by its media interface, Mojisola Fagbohunlu.
Adding: “In the coming days, we will keep you informed about the progress of our efforts to address this issue. We request the cooperation and support of the media in ensuring accurate reporting to avoid further confusion.”
IMPORTANT NOTICE: Sycamore Integrated Solutions Limited (SycamoreNG) Distances Itself from Imposter “Get Loan”
The attention of Sycamore Integrated Solutions Limited (SycamoreNG) has been drawn to news publications attributing a statement to the Federal Consumer Protection Commission (FCCPC) alleging that Sycamore Integrated Solutions Limited, being a registered Digital Money Lender (DML) on the Commission’s approval list has been found to be one of the companies engaged in prohibited conduct, engaging in the use of APK to attract borrowers, a process and practice deemed illegal and unregulated by FCCPC.
Sycamore Integrated Solutions Limited (SycamoreNG) categorically denies that it is involved in the practice that has been alleged and is not, in any way involved or, in any manner or form, with the app, “Get Loan” which we only became aware of, following the report in the news by the FCCPC. We state unequivocally that Sycamore Integrated Solutions Limited has no affiliation with the entity “Get Loan” and their actions are in no way associated with our company. The only app owned by us is “Sycamore”.
Our preliminary investigations suggest that the “Get Loan” was put on the Google Playstore by a completely different entity while seeking to ride on the name and good reputation of Sycamore Integrated Solutions Limited. We, however, assure all our esteemed customers and users of continuing top-notch service and integrity they have always known Sycamore for, as the protection of our users & customers remains our top priority.
Since being made aware of this situation, we have been in active cooperation with the appropriate authorities, including the FCCPC, to identify and address the imposter responsible for these deceptive practices. As a regulated money lender, we comply with all necessary legal requirements, including those set forth by the FCCPC, to ensure the highest standards of customer protection and data security. We are even more committed to maintaining an environment of transparency and accountability in all our operations.
To further reassure our valued customers, we have taken the following immediate actions:
- Enhanced Customer Support: We have bolstered our customer support teams to address any queries, complaints, or concerns promptly. Our lines of communication are open, and we encourage our customers to reach out to us directly at [email protected]
- Secure Verification Processes: We are continually reviewing and improving our verification procedures to prevent any potential identity theft or fraud attempts on our customers.
- Collaborating with Authorities: We are actively cooperating with law enforcement agencies and the FCCPC in their investigations to bring the imposter to justice.
- Public Awareness Campaign: We will be launching a public awareness campaign to inform the general public about the imposter’s fraudulent activities and to educate them on how to recognize and avoid such scams.
At Sycamore Integrated Solutions Limited, we understand the gravity of this situation. We sincerely apologize for any distress or inconvenience caused by the imposter’s actions. We remain committed to resolving this matter swiftly and providing the utmost security and service to our valued Users. We are hopeful that the Federal Consumer Protection Commission (FCCPC), upon completion of its investigation, will make public its findings, which we are confident will confirm our position that Sycamore Integrated Solutions Limited is not in any way associated with this app or the activities alleged.
In the coming days, we will keep you informed about the progress of our efforts to address this issue. We request the cooperation and support of the media in ensuring accurate reporting to avoid further confusion.
For updates and official announcements, please visit our website https://sycamore.ng/ or follow us on our official social media channels IG: @sycamoreng Twitter: @sycamoreng
We thank our Users, Customers, Partners, and Stakeholders for their continued trust and support during this challenging time. Together, we will overcome this situation and emerge stronger. Please continue to be cautious when engaging with apps on the Google Play Store. To ensure you are downloading the official Sycamore app, we recommend visiting our website (www.sycamore.ng) or using the direct link on our social media profiles (https://lnkd.in/demMCmYP).