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The investment app’s new security feature lets clients verify caller identity instantly, streamlining customer support while strengthening account protection.
XTB, the global investment app, has introduced a new in-app call verification feature designed to significantly enhance client account security. As cyberthreats escalate globally and scammers deploy increasingly sophisticated tactics, the feature sets a new standard for secure communication between financial institutions and their clients.
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The tool empowers users to instantly confirm whether a phone call is genuinely coming from XTB. Whenever a customer support or sales representative reaches out, the client can request a real-time notification within the XTB app to verify the caller’s identity.
The Rising Threat: Vishing Attacks Surge 442%
While the scale of today’s cyberthreats is unprecedented, most attacks share a common factor: the human element. According to the 2025 Global Threat Report by CrowdStrike, social engineering is on the rise, with “vishing” (voice phishing) attacks surging by 442% between the first and second halves of 2024.
In a digital-first world, real-time identity verification is no longer just an option — it is essential. The new XTB feature directly addresses this vulnerability by closing the gap between legitimate customer outreach and sophisticated impersonation attempts.
How It Works: Instant Verification Without the Friction
The feature allows clients to streamline their verification process when interacting with XTB customer support. Instead of answering several security questions, they can now simply approve a push notification directly in the app.
This dual-purpose tool not only validates the authenticity of incoming calls but also simplifies legitimate customer interactions, reducing friction for users while maintaining high security standards.
“The safety of our clients’ accounts is our top priority. At a time when global cyberthreats are evolving faster than ever before, we believe financial institutions should lead with innovation and responsibility. We want every XTB client to feel empowered, informed, and fully confident during every interaction with our team,” said Omar Arnaout, CEO of XTB.
Key Takeaways
| Feature | Benefit |
|---|---|
| Real-time in-app verification | Clients can instantly confirm caller identity |
| Push notification approval | Replaces multiple security questions |
| Vishing attack protection | Directly addresses 442% surge in voice phishing |
| Streamlined support experience | Faster, frictionless customer interactions |
COVER IMAGE: Bankier
