FirstBank of Nigeria Limited has added another fully automated branch, the FirstBank Digital Experience Centre (DXC), in Wuse, Zone 2, Abuja as Nigeria’s leading bank expands its digital services closer to more of its customers.
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“On behalf of the board, management, and staff of FirstBank, I welcome you all to the official commissioning of the Abuja Wuse Digital Experience Centre. This is a very momentous occasion for us as a bank, and I thank you for making history with us,” said Chief Executive Officer of FirstBank, Dr. Adesola Adeduntan, who led other management staff members and some employees at the launch of the new DXC.
“In today’s era of volatility, there is no way but to reinvent. The only sustainable advantage you can have over others is agility, that’s it. Because nothing else is sustainable; everything else you create, somebody else will replicate,” Adeduntan added quoting Jeff Bezos, the founder of Amazon.
According to him, “FirstBank had invested in modern technology infrastructure, pioneering digitiSation and providing over 42 million customers with a convenient, seamless, safe, and secure banking experience.”
He said the fully automated interactive digital branch is the first of its kind in the Nigerian banking industry digitised in every sense, with no tellers or human staff, but equipped with digital screens, self-service terminals, card-issuance kiosks, ATMs, humanoid robots, video banking, and Artificial Intelligence.
This is “a one-stop digital banking platform that redefined customers’ banking experience. I am enthused at the prospects it brings to our esteemed customers – both existing and prospective,” he added.