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Zoracom FIELD Transforms Telecom Operations With Real-Time Visibility and Smarter Project Management Across West Africa
In the high-pressure world of telecommunications, every delay impacts customer satisfaction, revenue, and operational targets. For operators across Nigeria and West Africa, tracking hundreds of field engineers, ensuring installation quality, and maintaining seamless customer experiences remains an ongoing challenge.
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Zora Communications Limited (Zoracom) is addressing this gap with Zoracom FIELD, a purpose-built platform reshaping how telecom and IT infrastructure projects are managed. Unlike generic field-service tools, Zoracom FIELD mirrors real-life workflows, offering operators unprecedented clarity, accuracy, and oversight.
Real-Time Tracking for Engineers, Tasks, and Installation Quality
“You cannot manage what you cannot see,” says John Nwachukwu, CEO of Zoracom.
“For years, telecom operators relied on delayed reports and incomplete data. FIELD gives them visibility—where engineers are, what they are doing, and whether the job meets industry quality standards—all in real time.”
The platform logs every step of the installation process, from task creation to completion, with photos, documents, timestamps, and geolocation. For managers, this eliminates guesswork. For engineers, it removes ambiguity, ensuring tasks are clearly assigned, prioritised, and updated instantly.
Optimising Operations Through Automation and Smart Analytics
Beyond visibility, Zoracom FIELD enhances operational efficiency:
- Automatic tracking of materials and equipment used
- Location mapping for smarter routing
- Analytics dashboards to identify workflow gaps
- Improved SLA compliance and fewer deployment errors
Over time, operators see faster installations, reduced downtime, and stronger customer satisfaction scores—all while maintaining consistent deployment quality.
Custom-Built to Fit Telecom Workflows
A major differentiator for FIELD is its bespoke, operator-centric design.
It integrates effortlessly with existing ticketing systems, mapping tools, and project management software—especially Miro Service Management, enabling a fully connected ecosystem.
John Nwachukwu, CEO of Zoracom
“Technology alone is not enough.
“FIELD works because Zoracom supports each client end-to-end. We customise workflows, guide onboarding, and ensure the platform delivers measurable value—not just features,”Nwachukwu explains.
Seamless Field Operations: Accountability, Speed, and Control
With FIELD, tasks are assigned, received, updated, and monitored in real time.
Key features include:
- Instant notifications for status changes
- GPS location tracking for safety and accountability
- Integrated incident and ticketing system
- Live dashboards for project monitoring
- Vendor and team management tools
The result is an environment where managers gain operational control while field engineers work more efficiently.
Powering the Future of Fibre Deployment Across West Africa
As fibre networks expand across Nigeria and the wider West African region, real-time oversight becomes critical. Zoracom FIELD acts as a partner—helping operators deploy faster, reduce errors, and maintain customer trust.
“If you want your telecom and IT projects to be faster, more accurate, and more reliable, visibility is everything. FIELD gives you that. It empowers your teams every day,” Nwachukwu says.
With growing adoption, Zoracom FIELD is rapidly becoming the backbone of telecom deployment management, enabling operators to work smarter and deliver the reliable services their customers depend on.
