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Chinese machinery giant delivers rapid assembly, customized training, and local capability building for major African construction project.
XCMG Machinery (SHE: 000425) has successfully installed 30 rotary drilling rigs for a construction project in Africa, earning genuine recognition from the customer, who sent a letter of gratitude following the deployment.
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Tasked with assembling all 30 rigs and overhauling existing piling equipment under tight deadlines, XCMG dispatched a five-person service team.
Working around the clock, the team optimized processes and delivered an average drilling time of just three hours per pile — for a 1-meter diameter hole at 53-meter depth. The professionalism and dedication drew high praise from the project owner.
Beyond Equipment: Customized Training for Local Workforce
Equipment deployment was only the first step. With XCMG XR240E rigs at the core of the project, proper operation and scientific maintenance are critical to progress and safety.
XCMG went beyond problem-solving to develop a customized training program integrating theory, hands-on practice, and assessment.
From equipment structure to cab procedures and maintenance, the team provided step-by-step instruction to ensure the local workforce can operate independently and effectively.
“XCMG went beyond operational training — they gave us a complete maintenance roadmap: when to act, what to do, how to do it, and what standards to follow. This systematic instruction has provided us with a thorough and profound understanding of the equipment,” said a customer representative after the training.
A Promise Delivered Across the Value Chain
From emergency response to localized solutions tailored to on-ground realities, and from troubleshooting to capability building, XCMG’s service team has consistently moved in step with customer needs.
For XCMG, “a promise is a promise” is more than just a slogan. It is embedded in pre-sales solution customization, in after-sales technical empowerment, and in every link of the value chain — from single-unit delivery to full-spectrum support.
“Product delivery is only the beginning. What follows is our sustained commitment to ensuring local service readiness long after the equipment arrives on site,” noted Edward Zheng, overseas product manager of XCMG.
Africa’s Trusted Partner Since 2017
XCMG has been China’s No. 1 construction machinery exporter to Africa since 2017.
Its equipment products are widely used in major infrastructure projects across the continent, contributing to improving and transforming local travel and living conditions.
