By 
By Jesse Jarvis CEO Kaiko
For years, we’ve celebrated “smart” technology, equating progress with faster processors. Yet, this intelligence is often socially unaware. Our devices can be buzzing with trivial updates during important meetings or proudly announcing a full battery in a quiet library.
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This evolution requires a shift from simple task-awareness to a holistic understanding of the user’s environment. To be truly considerate, a system must sense its user’s situation. Are they in a conversation, driving in heavy traffic, or focused on a deadline?
However, situational context alone is incomplete. To make an appropriate decision, the system also needs a deeper understanding of the user’s cognitive and emotional state.
This is where emotional intelligence (EQ) becomes a crucial enabling technology. By integrating emotions, an AI that can recognize and interpret human cues like vocal tone and facial expressions, a system gains a vital layer of context.
It can infer not just what a user is doing, but also how they are feeling. This richer, emotionally-aware context allows the system to more accurately weigh the value of an interruption against the cost of disruption, transforming it from a demanding tool into an empathetic and supportive partner
