By Gbolahan M.A. Alabi-Isama MS.

With the rise of hybrid workforces, effective communication, and collaboration have become more important than ever. To ensure that teams can work together seamlessly, technology has become a critical tool. However, it can be challenging to navigate the sea of technology options available and determine which tools are most effective in supporting remote work. In this article, we will explore the role of technology in facilitating communication and collaboration in a hybrid work environment, and provide examples of tools that can be used to support remote work.

Adapting to the New Normal: Strategies for Successful Hybrid Teams

Technology has become an essential tool for hybrid teams, allowing for effective communication and collaboration. Video conferencing, collaboration software, cloud storage, and virtual whiteboards are just a few examples of tools that can be used to support remote work.

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However, it’s important to select the right tools for the team and to use them effectively. By leveraging technology in a strategic way, hybrid teams can maximize productivity and foster team cohesion.


“Technology is the ultimate bridge for bridging the distance between remote teams.” Using tools like video conferencing, instant messaging, and collaboration software, teams can communicate and collaborate in real-time, regardless of their physical location. This helps to create a sense of connectedness and community within the team.

Video Conferencing

Video conferencing has become a staple for hybrid teams. It allows for face-to-face communication without the need for physical proximity. Teams can use video conferencing to conduct meetings, collaborate on projects, and even socialize. Platforms like ZoomMicrosoft Teams, and Google Meet are popular video conferencing options that offer features like screen sharing, recording, and virtual backgrounds. However, it’s important to remember that video conferencing is only effective if it is used properly. Best practices include setting an agenda, muting microphones when not speaking, and encouraging engagement from all participants.

Collaboration Software


Collaboration software allows teams to work together on documents, projects, and tasks in real time. Platforms like Slack, Trello, and Asana provide a centralized location for teams to communicate and collaborate. Features like task assignments, project tracking, and file sharing make it easy for team members to stay on the same page. However, it’s important to select collaboration software that fits the needs of the team. Some teams may require a more robust project management tool, while others may prefer a simpler messaging platform.

Cloud Storage

Cloud storage is essential for hybrid teams. It allows for remote access to files and documents, which is crucial for teams that work across multiple locations. Platforms like Google Drive, Dropbox, and OneDrive offer secure, cloud-based storage that can be accessed from anywhere with an internet connection. However, it’s important to ensure that team members have access to the same files and that version control is managed effectively. Cloud storage can also be used to back up important files, reducing the risk of data loss.

Virtual Whiteboards

Virtual whiteboards allow teams to collaborate on visual content, such as diagrams and flowcharts. Platforms like Miro and Conceptboard provide a digital canvas for teams to work on, allowing for real-time collaboration and brainstorming. Virtual whiteboards can be especially useful for remote teams that need to work together on visual projects. However, it’s important to ensure that all team members have access to the same virtual whiteboard and that the tool is easy to use.

“Collaboration software is the glue that holds hybrid teams together.” Collaboration software like project management tools and team communication platforms can streamline workflows, improve transparency, and ensure that everyone is on the same page. This helps to prevent misunderstandings and reduces the risk of errors.

Overcoming the Challenges of Remote Collaboration

In addition, hybrid teams should also consider security and privacy when selecting technology tools. Teams must ensure that their data and communications are secure, especially when working with sensitive information. Choosing platforms with robust security features and educating team members on safe online practices can help prevent data breaches and cyber-attacks.

Another important aspect to consider is training and support. Teams must be trained on how to use technology tools effectively and efficiently. This can include training sessions, tutorials, and resources to help team members navigate the tools. Providing ongoing support can also help address any technical issues that arise and ensure that teams can continue to work seamlessly.

While technology can greatly support communication and collaboration in hybrid teams, it’s important to follow best practices to maximize its effectiveness. Here are some best practices for using technology to support hybrid teams:

  1. Provide training: Ensure that all team members are trained on the technology tools being used, including video conferencing, collaboration software, and chat software.
  2. Establish clear communication guidelines: Establish guidelines for how and when team members should communicate, including which tools to use for different types of communication.
  3. Foster team cohesion: Encourage team members to interact regularly and build personal connections, even if they are working remotely. This can be done through virtual team-building activities or even virtual coffee breaks.
  4. Set expectations for availability: Ensure that team members are clear on when they are expected to be available for meetings and communication, especially when working remotely.
  5. Establish a communication plan: Develop a communication plan that outlines how and when communication will occur, including regular team meetings and check-ins.


In conclusion, technology can play a vital role in facilitating communication and collaboration in hybrid teams. Teams should consider using tools such as video conferencing, collaboration software, cloud storage, and virtual whiteboards to support remote work. However, it’s important to select the right tools for the team, prioritize security and privacy, and provide training and support to ensure effective use. By leveraging technology effectively, hybrid teams can maximize productivity and teamwork, regardless of location.

Gbolahan M.A. Alabi-Isama MS is Founder/CEO at Supercomafrica.

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