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Hexnode Expands AI-Driven Endpoint Operations in Africa

Hexnode has announced a major upgrade to Hexnode GenieAI,  introducing conversational capabilities designed to simplify and accelerate endpoint management for organisations across Africa. The enhancement comes as enterprises across the region increasingly adopt artificial intelligence, with 64% of African workers now using AI tools to boost productivity and competitiveness.

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The upgraded Genie AI is embedded directly within the Hexnode Unified Endpoint Management (UEM) console, allowing IT teams to diagnose issues, manage devices and resolve incidents faster using natural language commands.

Conversational AI Redefines IT Administration

The new conversational interface fundamentally changes how IT administrators interact with enterprise device environments. By enabling real-time insights, command execution and automated troubleshooting through simple dialogue, Hexnode Genie AI supports faster decision-making and more responsive endpoint operations at scale.

This shift reduces operational complexity while empowering IT teams to manage growing and increasingly diverse device fleets more efficiently.

Chat with Genie AI: Real-Time Insights Without Dashboard Fatigue

Traditional endpoint management often requires navigating multiple dashboards and filters to locate critical information—an approach that can slow response times during urgent incidents.

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Hexnode Genie AI removes this friction by allowing administrators to query live device inventories conversationally and receive instant, context-aware insights. By replacing manual navigation with natural language interaction, Genie significantly reduces dashboard fatigue and accelerates issue identification, enabling IT teams to focus on resolution rather than investigation.

Fix It with Genie AI: Smarter Troubleshooting and Faster Remediation

Beyond insights, Genie AI introduces a new level of operational intelligence. IT teams can now initiate device management actions through straightforward natural language instructions, without relying on complex manual workflows.

When actions fail or anomalies are detected, Genie AI quickly identifies root causes and presents clear remediation steps. Administrators can apply these fixes directly within the Genie interface. They reduce resolution times, minimise manual effort and lower the need for support escalation.

Script with Genie: Streamlined Command Execution Across Platforms

The upgrade also introduces a scripting terminal interface that supports Windows, Linux and macOS devices. This feature allows administrators to execute custom scripts and commands through a dedicated, intuitive channel. It simplifies cross-platform device management and increases operational flexibility.

Advancing Intelligent UEM for African Enterprises

“Organisations across Africa are leapfrogging traditional IT models and moving toward smarter, more adaptive digital operations,” said Apu Pavithran, CEO and Founder of Hexnode.

“This upgrade is a foundational step toward an intelligent UEM that goes beyond device-centric tasks to support broader IT needs. By making the platform more responsive and context-aware, we’re enabling teams to manage endpoints at scale while keeping operations simple and efficient.”

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What’s Next for Hexnode Genie AI

Hexnode has announced it will integrate the conversational intelligence of its Genie AI into the Hexnode XDR platform. This move will bring advanced automation and natural language capabilities directly to threat detection and security operations. It is expected to further strengthen enterprise cyber resilience across Africa’s rapidly digitising economies.

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