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Telecoms operator Globacom (Glo) experienced a significant nationwide data service outage on Tuesday, December 9, 2025, disrupting connectivity for millions of subscribers across Nigeria. The company has since issued a public apology and confirmed that services have been fully restored.
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The outage, which began around 8:30 a.m., affected data connectivity in multiple locations, prompting the company to activate its technical response teams to identify and resolve the fault.
Company’s Response and Apology to Subscribers
In an official statement, Glo acknowledged the disruption and its impact on customers.
“Earlier today, a data service outage occurred nationwide, affecting data connectivity across multiple locations. We understand how important reliable access is to you and sincerely apologise for the disruption,” the company stated.
Glo also utilized its social media platforms to communicate directly with users, thanking them for their patience and reaffirming their commitment to resolving the issue swiftly.
Outage Details and Recovery Timeline
Key details of the incident include:
- Onset: The disruption commenced on the morning of Tuesday, December 9, 2025.
- Scope: A nationwide outage affecting data services for Glo subscribers.
- Cause: Glo has not publicly disclosed the specific technical cause of the outage. Industry experts often attribute such widespread failures to major fibre cuts or core network faults.
- Resolution: The company’s technical teams worked through the day to restore services. Glo later confirmed that “data services are fully restored nationwide.”
Regulatory Context and Industry Challenge
The incident highlights ongoing challenges within Nigeria’s telecoms sector regarding network resilience. The Nigerian Communications Commission (NCC) has initiatives aimed at improving transparency and holding operators accountable for service disruptions, particularly those arising from frequent infrastructure damage.
This outage underscores the critical need for robust network infrastructure and effective communication protocols during service failures to maintain subscriber trust.
