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Digital transformation in government often begins behind the scenes. One of the most impactful yet understated enablers of Nigeria’s public sector digitalisation is GovMail; the secure, official email platform developed and hosted by Galaxy Backbone Limited (GBB).
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Designed exclusively for the public service, GovMail provides a unified, Nigeria-centric communication platform for Ministries, Departments, and Agencies (MDAs). As a core component of the Federal Government’s digitalisation agenda, it supports efficiency, interoperability, and the transition to a paperless civil service. To date, over 100,000 email accounts have been created across the Federal Civil Service, forming a strong foundation for digital service delivery.
Beyond its function as an email platform, GovMail offers five critical lessons for public sector in Africa on building a truly digital government:
Trusted Internal Communication is foundational
Digital government starts internally. GovMail establishes a single, official communication identity for public servants, reducing fragmentation and strengthening trust, accountability, and institutional coherence across MDAs. Security Must Be Built In, Not Added On
Hosted on GBB’s sovereign infrastructure, GovMail prioritises data protection, controlled access, and national security requirements—safeguarding sensitive government information while reinforcing digital sovereignty.
Technology Drives Culture Change
GovMail supports a shift from paper-based and informal communication to structured, digital-first workflows. This change in behaviour and mindset is central to sustainable public sector transformation.
Interoperability Improves Efficiency
A unified email platform enables faster inter-MDA collaboration, streamlined decision-making, and reduced duplication; laying the groundwork for integrated digital government services.
Local ownership ensures Sustainability
Developed and managed by Galaxy Backbone, GovMail reflects local understanding of government operations, ensuring adaptability, continuity, and long-term value for the public sector.
GovMail may operate in the background, but its impact is significant. By strengthening communication, security, and collaboration, it has become a critical enabler of Nigeria’s digital government journey. Through GovMail, GBB continues to provide the infrastructure that empowers a more connected, efficient, and future-ready public service.
