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FirstBank has rolled out a series of groundbreaking features on its mobile banking application, FirstMobile. The new features aimed at delivering enhanced security, convenience, and accessibility to its millions of users. West Africa’s premier financial institution and leading financial inclusion services provider is driving digital banking innovation through its FirstMobile app.
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The update includes:
- Facial recognition sign-up and activation
- Instant virtual credit card issuance for secure online transactions
- Direct credit card activation from the app
- Flexible salary advance options with up to 3-month repayment
- Performance enhancements and bug fixes
At the core of the update is the facial biometric login. This allows users to securely register or activate the app using facial recognition technology. Built with anti-spoofing detection, this feature strengthens account protection. It also eliminates dependence on physical cards or OTPs—making mobile banking more secure and inclusive.
The feature is particularly beneficial for:
- New customers
- Diaspora users without access to physical cards
- Individuals with lost or expired cards
- Users who have opted out of card use
- Customers experiencing card verification issues
The addition of virtual credit cards provides users with a safe, instantly accessible way to shop online, while the instant activation of physical credit cards allows customers to start using their cards the moment they’re issued.
Furthermore, the salary advance option introduces a flexible loan solution, offering quick access to funds with a convenient 3-month repayment window, empowering users with better financial control.
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience,” said Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank.
As Nigeria’s financial sector continues its digital transformation, FirstBank remains at the forefront with innovative solutions that prioritize user convenience, advanced security, and financial inclusion.
“Our focus remains on creating innovative ways to delight our customers—offering secure, efficient, and seamless banking services across borders. We are deeply committed to staying ahead in today’s digital landscape.”
The latest FirstMobile update aligns with the bank’s vision to provide gold-standard digital banking, enhance financial accessibility, and ensure a truly borderless and stress-free banking experience for every customer.
