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By Jesse Jarvis CEO Kaiko
Emotionally Intelligent AI is seeing increased use in several industries where it contributes to improved services and user experience, as well as enhanced customer understanding. In this regard, it is used in customer service to analyze customer feelings and provide a smoother and more satisfying experience.
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The healthcare and mental health sector leverages AI for tools focusing on telehealth and therapy. The technology can help detect early signs of mental disorders. In the media, entertainment, and gaming industries, it is used to test audience reactions, create immersion, and a richer universe.
Other industries are also adopting this technology. Education is a growing field where AI helps track student engagement in online learning. It could also help tailor the learning process, enhancing the overall experience. The automotive sector also uses emotion AI to monitor the driver’s state to help ensure safety. Its integration into vehicles can detect signs of driver tiredness, distraction, or stress. The AI can then send alerts or intervene directly if needed to prevent accidents, which improves overall road safety for all users.
The technology promises immense developments in many fields and is seeing growth in several regions. While the U.S. and Europe are major hubs, the Asia-Pacific region is quickly becoming a key market for these technologies.
