Deepgram, a leading provider of cutting-edge speech recognition technology, and Black Box, a renowned innovator in delivering communication and technology solutions, are partnering to bring the latest in automated speech recognition (ASR) technology to customer experience (CX) solutions and services.

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Leveraging Deepgram’s advanced ASR technology, this strategic partnership will empower Black Box’s CX customers with state-of-the-art tools to enhance communication, streamline operations and ultimately elevate the overall customer experience.

“This collaboration marks a significant milestone in the evolution of CX, as we join forces to bring the latest in ASR technology to Black Box’s valued customers,” said Abe Pursell, vice president, business development and partnerships at Deepgram Inc. “Together, we aim to redefine the standards of customer experience.”

“Our strategic partnership with Deepgram represents a significant step forward in our mission to provide the very best CX solutions,” said Reid Puckett, Black Box vice president of customer experience. “Offering exceptional accuracy and efficiency in speech recognition, Deepgram’s advanced ASR technology is poised to revolutionize the way businesses engage with their customers. By integrating this technology into our portfolio of cutting-edge Conversational AI solutions, we are enhancing our ability to deliver exceptional value to our CX customers, and empowering them to achieve new levels of efficiency and customer satisfaction.”


Key benefits of the partnership between Deepgram and Black Box include:

  1. Exceptional Accuracy: Deepgram’s ASR technology boasts industry-leading accuracy, ensuring precise transcription and understanding of spoken language, even in challenging environments.
  2. Increased Efficiency: By automating speech recognition processes, Black Box’s CX customers can streamline operations, reduce response times and enhance overall efficiency in communication.
  3. Customizable Solutions: Deepgram’s flexible and customizable ASR solutions allow Black Box to tailor the technology to the unique needs of each customer, ensuring a seamless integration into existing workflows.
  4. Worldwide Availability: Black Box is a global solutions integrator that supports more than 600 of the Fortune 1000 companies in various consulting, implementation and managed services capacities. Operating in over 140 countries with 75 support centers on six continents, the partnership extends the reach of Deepgram solutions around the world.

“Both Deepgram and Black Box share a commitment to innovation and delivering exceptional solutions to their customers, and this partnership aligns with that commitment, providing our CX customers with a competitive edge in an increasingly dynamic business landscape to leverage the latest AI solutions,” said JD Ackley, global CX services business development manager at Black Box. “This collaboration between Deepgram and Black Box sets the stage for a transformative era in customer experience, where the power of ASR technology is a cornerstone for businesses seeking to stay ahead in a rapidly evolving AI market.”

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