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In an insightful conversation with IT Edge News, Chukwuebuka Ume-Ezeoke, Chief Technology Officer at CED Technologies, shares his expertise on the crucial elements required to successfully navigate the complexities of digital transformation and lead IT companies towards sustainability in Nigeria’s ever-evolving landscape. According to Ume-Ezeoke, the triumvirate of People, Technology, and Strategy forms the foundation for overcoming challenges and achieving success in this dynamic environment. As a design technology company, CED Technologies prioritizes delivering a seamless experience for its clients through responsive communication channels, industry-specific solutions, and proactive problem-solving approaches.

As the CEO of CED Technologies, what are the most significant challenges you encounter in managing an IT company in Nigeria amidst the ongoing digital transformation? How do you navigate these challenges to ensure business continuity and growth?

That’s a very good question. Managing an IT company in Nigeria amidst the ongoing digital transformation certainly presents its fair share of challenges. One of the most significant hurdles we encounter is the dissemination of information externally. In the realm of digital transformation, it’s crucial to understand that one size does not fit all. Each organization has its unique needs and requirements when it comes to adopting digital solutions or seeking business process improvements.

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Another challenge we face is the turnaround time from inception to onboarding. Sometimes, the process of digitally transforming an organization can take years. This delay can stem from various factors, including funding constraints and the priorities of the organization’s management. In some cases, there’s a dilemma where the increase in the bottom line is prioritized over investing in digital transformation initiatives.

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Navigating through these challenges requires a concerted effort and a strategic approach. At CED Technologies, we rely on three pillars: Our People, Our Technology, and Our Strategy. These pillars serve as the foundation for delivering last-mile digital solutions and ensuring business continuity and growth.

At CED Technologies, we prioritize cybersecurity education and support for our clients. We conduct regular training sessions, workshops, and provide educational resources to raise awareness about potential threats and best practices for mitigating risks.

Our People: We believe that our team is our greatest asset. We invest in continuous training and development to ensure that our cross-functional teams are equipped with the skills and knowledge needed to address the evolving challenges of digital transformation.

Our Technology: Leveraging cutting-edge technology is essential in staying ahead of the curve. We continuously innovate and invest in the latest tools and platforms to provide our clients with the most effective industry-specific solutions tailored to their specific needs.

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Our Strategy: A well-defined strategy is key to overcoming obstacles and driving success. We work closely with our clients to develop customized strategies that align with their business objectives and drive tangible results.

By focusing on these pillars, we can effectively navigate the challenges of managing an IT company in Nigeria’s dynamic landscape. Our commitment to delivering value-driven solutions enables us to not only survive but thrive amidst the ongoing digital transformation.

How does CED Technologies leverage emerging technologies such as AI, blockchain, and 5G to reinvent business productivity and drive innovation in Nigeria?

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CED Technologies leverages emerging technologies like AI, blockchain, and 5G to enhance business productivity and drive innovation in Nigeria. Through AI, we automate repetitive tasks, streamline workflows, derive actionable insights from data, and optimize processes. Blockchain ensures transparency and security in transactions, this we are currently leveraging for a yet to be commissioned project with one of the state governments while 5G enables real-time communication and remote collaboration for our cross-functional teams. This strategic adoption empowers CED Technologies to stay competitive and resilient in the digital landscape.

In today’s digital age, customer experience is paramount. What strategies does CED Technologies employ to enhance customer satisfaction and ensure a seamless experience for clients utilizing your services or products?

CED Technologies prioritizes customer satisfaction by employing personalized services, timely support, and continuous feedback mechanisms. We ensure a seamless experience for clients through responsive communication channels, industry specific solutions, and proactive problem-solving.

Mobile app development has become increasingly important for businesses to stay competitive. How does CED Technologies approach mobile app development, and what role do you see mobile apps playing in transforming enterprises in Nigeria?

That is true. However, simply having a mobile presence isn’t enough; the quality and functionality of mobile apps are paramount. At CED Technologies, we approach mobile app development with a focus on user experience, functionality, reduced steps, and scalability. We prioritize understanding our clients’ unique needs and target audience to deliver tailored mobile solutions that align with their business objectives.

Mobile apps play a crucial role in transforming enterprises in Nigeria by enhancing accessibility, engagement, and efficiency. They enable businesses to reach a wider audience, provide convenient access to products and services, and for the most part of the Nigerian mobile app race, to bank the unbanked and facilitate seamless transactions. Moreover, mobile apps empower enterprises to leverage data analytics and personalization to deliver personalized experiences and drive customer loyalty. Overall, mobile apps are indispensable tools for businesses looking to stay competitive and thrive in today’s digital landscape.

With the proliferation of digital threats, cybersecurity awareness is crucial for business sustainability. How does CED Technologies educate and support its clients in cybersecurity awareness, and what measures do you take to ensure the security of your own operations and solutions?

Awareness is paramount in today’s digital landscape, especially with the increasing prevalence of cyber threats. At CED Technologies, we prioritize cybersecurity education and support for our clients. We conduct regular training sessions, workshops, and provide educational resources to raise awareness about potential threats and best practices for mitigating risks. Additionally, we offer personalized guidance and support to help clients implement robust cybersecurity measures tailored to their specific needs and industry standards which include PCI-DSS, GDPR and HIPPA Compliance.

In terms of our own operations and solutions, we take comprehensive measures to ensure the security of our systems and data. This includes regular security audits, vulnerability assessments, and adherence to industry-leading security protocols. We employ encryption, multi-factor authentication, and intrusion detection systems to safeguard against unauthorized access and data breaches. Moreover, with the help of our partners we stay vigilant against emerging threats and continuously update our security measures to stay one step ahead of cyber attackers. Our commitment to cybersecurity is unwavering, and we prioritize the protection of our clients’ data and assets at all times.

In all, we adopt design thinking which is “thinking by doing”, and counterbalance challenges with teamwork.

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