By Lelen Udayan, head of customer experience at Mukuru By definition, a truly frictionless customer experience (CX) is unobtainable even though it is ...

Following the successful introduction of a reinvigorated brand at the recent CEM Africa Summit in Cape Town, Immersion Group’s bold new vision of ...

By James Bayhack, Director for Sub-Saharan Africa at CM.com Service, service, service. That’s been the call for businesses that want to keep their clients happy and turn one-time ...

By Amole Olatunde   Tecno Mobile has officially launched its CAMON CX and CX AIR in Kenya to begin its market push for its ...